Refund policy

Return & Refund

1. We ensure all items that are posted to our customers are of the highest standard, but if there is ever a need to return an item, we do accept returns in respect of damaged items only. In order to return products, the following conditions must apply:
   
   
1. items must not have been opened or used and;
2. the packaging of non-nail gel products must be undamaged.
   
   
2. Unfortunately, shipping charges cannot be refunded on any refunds, and you will be required to pay for these.
   
   
3. We must be notified of all damages and claims within 24 hours of receipt.
   
   
4. You will not be able to cancel your order, unless faulty. Any authorised refunds will be in the form of a credit note. If you wish to return an item, please notify us in writing to our email contact@nailsonpoiint.co.uk.
   
   
5. Sale items: All goods purchased during any promotions are not returnable unless faulty.
   
   
6. Discount Codes & Vouchers: Discount codes cannot be used in conjunction with any other offers and cannot be applied to sale items. However, vouchers can still be used against items during sales.